Friday, August 29, 2008

Update on the recliner issue

About 2 hours after I sent that email I got a call from a director in Minneapolis. He apologized, told me he’d call back in 10 minutes to tell me whether my chairs would be in on Friday or Saturday, and was sending me a gift card by way of apology.

I’m darned impressed with the turnaround, and have been enjoying my matched recliners for a couple of weeks now.

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